Why there are limits
Free hosting attracts spammers, so every site has limits. They are set to be generous for an author, useless to a spam farm, and the same for everyone. They are not a way to sell an upgrade: there is nothing to upgrade to. If you reach one, email us and we will raise it.
What each site can hold
- One site for each account.
- 50 books on a site.
- 100 chapters in a book.
- 200 KB for one chapter, which is about 30,000 words.
- 20 pages, besides your books and posts.
- 5,000 Members.
- The last 1,000 contact-form messages, besides the copy of each in your email.
- 100 MB of images in all, and 4 MB for one image.
- 20 MB for one PDF or ePub you offer as a download.
- 10 MB for one Word manuscript you import.
How often things can happen
- 3 sign-in links an hour to any one reader’s email address.
- 20 typo reports a day from any one Member.
- 5 contact-form messages an hour from any one connection.
- One export of your site a day.
- When you rename a book, chapter, series, post or page, its last 20 addresses keep redirecting to it.
- When you change your site address, your site’s last 5 addresses keep redirecting to it.
The ones that apply to readers stop a single person, or a robot, from flooding your site or your inbox. A reader who reaches one is told so on the page, and can try again later.
Reaching a limit
You will see it before anything goes wrong. When your site holds as many books as it may, for example, the button to add another turns grey, and resting on it says why. If you press Create anyway, a red message headed Safety limit reached stays on screen, such as:
Your site has reached its safety limit of 50 books. Limits like this one are there to stop abuse, not to sell anything. If you need more, email [email protected] and we will raise it.
Nothing you have already made is touched. Files work the same way: a cover, a download or a manuscript over its size is refused with a message saying how large it may be. A chapter over 200 KB cannot be saved; splitting it in two will do.
Having a limit raised
Email [email protected] from the address you sign in with, and say which limit, and roughly how much more you need: “I have 60 books, so the book limit, please”. A person reads it, and replies within two working days. There is no charge, and no need to explain yourself at length.
What gets a site suspended
A site that breaks the rules is taken offline. The rules are short:
- spam, scams and phishing;
- pretending to be someone else;
- someone else’s writing or images, without their permission;
- illegal or harmful content.
Reports
Every site has Report this site in its footer, beside “Built with Draft Margin”. It opens a short report form where anyone can say which site, what is wrong (from the four reasons above, or “Something else”) and what they saw. They can leave an email address if they would like a reply, but need not. Every report is read by a person, and acted on as quickly as possible. Reporting a site never takes it offline by itself.
If you find a site copying your own writing, that form is the quickest way to tell us.
If your site is suspended
- Visitors to any page of your site see a holding page: “This site is suspended”, saying it has been taken offline for breaking the rules, and “Is it yours? Sign in to see why.”
- You can still sign in. Every page of your dashboard carries a red banner, Your site is suspended, with the reason.
If you think it is a mistake, write to [email protected], as the banner says. Say which site, and why you think the reason given is wrong; a person looks at every appeal. When a suspension is lifted, your site comes back exactly as it was.
Still stuck, or found something wrong on this page? Contact support.